Employer of Record
EOR Payrolling FAQ: Your Questions Answered
The answers to frequently asked questions about EOR payrolling.
EOR PAYROLLING SERVICES
Yes! We are able to provide support in all 50 states and 150+ countries.
Yes. We offer ACA-compliant healthcare benefits to all eligible workers after 59 days on assignment. Eligible workers are those that work full-time with an average schedule of 30 hours per week.
Yes, but with some exceptions. Reach out to our sales team for more clarification on which worker visas we can support.
CURRENT WORKERS
Yes. Depending on our clients’ needs and timing, our contract-based candidates often have the opportunity to transition to full-time employment.
We partner with thousands of companies in more than 15 unique industries across North America and the United Kingdom.
If you require any edits, email [email protected] or contact 866-826-2806.
Update your address, phone number, and add additional contact information on WebCenter.
EOR PAYROLLING BENEFITS
Login to your account on WebCenter. Your username is your email address. If you do not remember your password, you may select 'Forgot Password' to reset it.
Yes, we offer ACA-compliant healthcare benefits to all eligible workers. Eligible workers are those that work full-time with an average schedule of 30 hours per week. We also offer auxiliary benefits such as 401(k), IRA, dental, vision, and life insurance products.
You are eligible for benefits on the 1st of the month after 59 days on assignment. You will receive an email notification and a mailed postcard from our benefits team about 30 days into your assignment if you are an eligible worker.
Submit your enrollment form to [email protected]. You are only able to make changes (add/drop coverage or dependents) during our annual open enrollment or if you’ve experienced a qualifying life event (QLE).
Please email [email protected] for further instruction on eligibility and processes.
PAYROLL & EXPENSES
You are paid every Friday for the previous week (Monday-Sunday).
Workwell North America's pay cycle runs Monday through Sunday with payroll closing on Tuesday. Paychecks for hours worked in the prior week are issued on Friday. Our payroll team is also available at [email protected] and for additional assistance, feel free to reach out to our Help Line at 800-778-0197.
The payroll team is available at [email protected]. For additional assistance, feel free to call to our helpline at 800-778-0197.
You can view or print your wage statements on WebCenter.
Workwell North America payrolled workers do not accrue paid time off unless the client you’re on assignment with has informed Workwell North America. Holiday pay and client closures are unpaid for non-exempt workers.
When you are not able to go to work due to illness, please be sure to contact your client manager as well as your Workwell North America representative as soon as you know you will be absent or tardy. If applicable, Workwell North America offers paid sick time depending on the city/state in which you work with the client. Please review the Sick Time Policy on the Workwell North America Self Service Portal under Completed Tasks for state-specific guidelines.
EMPLOYMENT & TAXES
When you are not able to go to work due to illness, please be sure to contact your client manager as well as your Workwell North America representative as soon as you know you will be absent or tardy. If applicable, Workwell North America offers paid sick time depending on the city/state in which you work with the client. Please review the Sick Time Policy on the Workwell North America Self Service Portal under Completed Tasks for state-specific guidelines.
Your account manager can be found on WebCenter listed as your recruiter. You can also email [email protected] if you’re unable to find this information.
W2s are sent at the end of January to the address on file. You can access them on WebCenter. To request a reissue of the hard copy, please contact [email protected].
Please email your I-20 to [email protected] for these adjustments. Any FICA taxes from the previous year will need to be reimbursed when you file taxes.
Yes. Please visit our Job Seekers page for openings.
Completed onboarding documents, including our policies and procedures and client documents (if applicable), can be found on WebCenter > My Account > Completed Tasks.
Visit your state unemployment website. For unemployment paperwork, please be sure to list Workwell North America as your employer:
Workwell North America
2385 Northside Drive, Suite 250, San Diego CA
[email protected]
Fax: 619-839-3813
Please list Workwell North America as your employer. Emailed verifications can be sent to [email protected]. Faxed verifications can be sent to 619-881-8150.
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